Terms and Conditions
1. DESIGN INCLUSIONS & PROOFING
Once we have received your payment through the www.theguestbookcollective.com.au checkout, we will send you through a proof of your book cover within 2-3 business days. Please read over this to ensure the wording and spelling is correct and how you wish for it to appear.
Fonts, layout and design elements cannot be changed unless discussed prior to placing your order.
Additional revisions to your design, or layout adjustments will be invoiced and charged as per our custom pricing page. This must be paid before the order proceeds.
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2. ORDERS
Please ensure the email address you provide to us is correct. This is the address we will send your artwork proofs to.
We are unable to commence production of your order until we have received your signed proof of the artwork for your order.
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3. TURNAROUND TIMES
Please read over our time lines and ensure you allow adequate time for us to design and print your order.
You will receive your first proof within 2-3 business days of us receiving your order.
Once you have approved your design, the turnaround time for your book is 4-6 weeks PLUS shipping.
We always do our best to deliver within these timeframes, but please note that custom or complex orders may take longer.
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4. PRODUCT QUALITY
As each book is hand made and made to order, there may be small imperfections. We strive for perfection and will never ship a book that does not pass our quality control measures.
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5. CANCELLATIONS
As our work is custom made to order, all orders are non-refundable and not eligible for exchange, return or cancellation under any circumstances.
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6. RETURNS
As our products are made to order, we do not offer returns once your items have been printed.
If your order differs from the proof you have approved, we will reprint your order or provide a credit to the value of the item with the error.
We will not be held responsible for any errors with the printed artwork that was approved by you, the client. If a reprint of the artwork is required due to client error, the cost of the reprint must be covered by the client.
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7. DAMAGED OR LOST ITEMS
If an item is damaged during shipping, The Guestbook Collective will not be held responsible.
We take great care in inspecting, checking and carefully packing your order to ensure it will not be damaged in transit.
Unless the Client has inspected the goods and contacted us in writing within 5 business days of delivery, the goods are deemed to have been delivered and accepted in good order and condition.
We will not be held responsible for guestbooks returned or lost by the Post Office.
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8. COPYRIGHT
The Guestbook Collective owns all artwork and copyright relating to your order.
The client may not redistribute or reproduce part or all of any artwork supplied to the client in any form.
The finished artwork files are not included in your order and are not available for purchase.
The Guestbook Collective retain the right to post your guestbooks on our website and social media.
Please do not ask us for the names of the fonts we use in any of our designs. We strictly do not disclose the names of the fonts we use under any circumstances. This is to protect our intellectual property and future print revenue.
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9. ERRORS
Please check your proofs carefully as responsibility for accuracy rests with you, the client.
The Guestbook Collective will not be held responsible for any spelling or grammatical errors after the proof has been approved by you, the client.
If you find an error on your prints please notify us immediately. Client errors can be reprinted at an additional fee. Payment for the redesign, reprint and delivery of the item must be paid in full before artwork will begin.
Reprints due to client error will be placed in our printing queue and will not be prioritised over existing jobs.
If the print you receive differs from what was approved by you, The Guestbook Collective will cover the cost of reprinting and delivering the item with the error to you as a priority.
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10. INTERNATIONAL ORDERS
On international shipments, it is the responsibility of the Client to pay all customs and duties in the country the items are being shipped to. In some instances, there are no tariffs or duties payable. Please confirm with the Customs service of the country we are shipping the items to if you are unsure about the costs involved with importing these items. The Guestbook Collective are not liable for these costs or any delays in shipments caused by Customs.
The Guestbook Collective will not offer refunds for items that do not make it to the destination by a specific date due to delays in shipments.
DAP (Duty at Point) - end user is paying duties & taxes.
All invoices are in AUD (Australian Dollars). The Guestbook Collective are not liable for any currency exchanges costs e.g. variations in exchange rates, fees charged by your bank or card provider etc.
Full payment is due prior to dispatch of goods.
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11. AFTERPAY DAY SALE
AfterPay Day Sale runs from 15-18 of August 2024, ending at 11:59pm ACST. Our AfterPay Day SaleΒ offers a 15% discount on all products excluding Custom Orders and Rush Fees.